Cancellation and Refund Policy

LokBuddy digital assets, Local Buddy city experiences, and health check-up booking assistance are separate products. The cancellation and refund rule for one product does not automatically apply to another product.

One USD 9.90 online booking service fee is paid to LokBuddy for each submitted group request. It is not a deposit and is not deducted from any participant's health check-up package fee. Each participant's full USD 439 or USD 1,299 package fee is paid separately to Xingyuan Club on-site by card and is not charged through the LokBuddy booking form. If Xingyuan Club cannot arrange any listed participant, the USD 9.90 fee is refunded in full. For a standard booking, you may request a refund of the USD 9.90 fee by cancelling at least 24 full hours before the confirmed appointment start time. Cancellations with less than 24 hours’ notice and no-shows are not eligible. A provider-confirmed appointment paid through a special under-24-hour link is non-refundable after payment for customer-initiated cancellation or no-show. For eligible standard bookings, use Manage booking in your account to cancel and request an automatic refund to the original payment method. Late requests, special payment arrangements and unconfirmed refund results are reviewed manually; cancellation does not itself mean that a refund has been issued. Your account shows the actual cancellation and refund status. Appointment changes remain subject to Xingyuan Club availability.

For a Local Buddy city experience, cancellations made at least 48 hours before the scheduled start time are eligible for a refund of the amount paid to LokBuddy for that experience. Cancellations made less than 48 hours before the start time, after the experience has begun, or following a customer no-show are not eligible for that refund. Any third-party venue, ticket, transport, or other separately charged amount remains subject to the relevant third party's policy.

A Century Between Shores is designed to take about four hours and includes up to 4.5 hours of service from the confirmed start time. The Buddy waits for up to 30 minutes, but customer lateness does not move the standard service end time. If the group has not arrived or cannot be contacted after 30 minutes, the booking is treated as a no-show. Additional whole hours require the Buddy's agreement and separate payment.

Shanghai Postal Museum entry is free when available, but remains conditional and is never guaranteed. Mondays, starts from 15:00, announced Chinese public-holiday periods, recorded closure dates, queues, on-site controls or temporary closures may require the prepared exterior content. Changing to the exterior version does not by itself cancel the route or create a refund entitlement.

If LokBuddy cannot match a suitable Buddy, must cancel a confirmed Local Buddy city experience, or a serious on-the-day service failure occurs, contact support immediately. LokBuddy will treat the case as urgent, confirm the facts, and arrange the appropriate next step under applicable consumer rights. The specific incident and compensation procedure remains subject to a separate operational review; this section does not limit any mandatory rights.

If you are charged more than once for the same order because of a system or bank error, report it with the transaction details. A verified duplicate charge will be refunded to the original payment method.

The current China Digital Survival Guide is provided without a purchase price, so no payment or refund applies. If LokBuddy later offers a paid digital product, its price and applicable refund terms must be shown before purchase.

Use Manage booking in your account to change a standard city experience at least 48 full hours before its start, or a standard health appointment at least 24 full hours before its start. Eligible changes update your booking immediately and notify our team. Requests after the deadline require manual assistance and leave your existing booking unchanged until the team confirms the outcome. All deadlines use China Standard Time (Beijing time, UTC+8).

Approved refunds are submitted to the original payment method. LokBuddy can confirm when it has issued the refund, but the actual arrival time is determined by the payment provider, card scheme, and issuing bank. Exchange-rate movements or bank conversion rules may cause the credited amount to differ from the original converted amount.

Please contact support first if you believe a charge is incorrect. If a payment dispute is opened through a bank or card scheme, the outcome will follow that provider's dispute process.

For self-service changes, open Manage booking in your account. If you need help with a cancellation or refund, contact LokBuddy Support through WhatsApp +852 5140 2309 or email support@lokbuddy.net. Include your booking or order number when available.