Is LokBuddy a medical provider?
No. LokBuddy provides booking assistance only. The health check-up, Chinese-English service, English report delivery, and WhatsApp follow-up are provided by XMEDIC.
Is XMEDIC a trusted health check-up provider?
XMEDIC is the ultra-premium international health check-up brand of RICI Healthcare Group. RICI was founded in 2000, listed on the Main Board of the Hong Kong Stock Exchange in 2016, and operates a nationwide health check-up network across 30+ cities with 80+ direct-operated institutions. RICI materials also state more than 5 million service visits annually.
How long does the check-up take?
Most check-ups can be completed in one morning, depending on the package and on-site arrangements. The English report is sent by email within 10 working days after the check-up; same-morning report delivery is not promised. For a short visit, request a start time at least 24 full hours ahead, using Shanghai time, and wait for XMEDIC’s appointment confirmation before relying on that date in your travel plans.
When will I receive my report?
XMEDIC sends the English electronic report by email within 10 working days after the check-up and follows up via WhatsApp.
How can English-speaking visitors request a check-up?
Submit your request in English through LokBuddy. Sign in, enter your contact details, and add each participant’s package and preferred appointment. You can provide a WhatsApp number with country code or a WeChat ID. Both packages include an English electronic report. Paying the booking service fee does not confirm the appointment; XMEDIC confirms each participant separately.
How do the two packages differ?
Premium focuses on an annual baseline. Private Executive adds MRI/MRA-led imaging, broader screening, and a more private service experience. LokBuddy describes the package contents but does not determine which examinations are medically appropriate.
Where in Shanghai is the check-up?
Check-ups are provided by XMEDIC (幸元会), with locations in different parts of Shanghai. Your specific location, address and appointment time will be shared in your booking confirmation.
Is there an age requirement for either package?
There is no age-based recommendation on this page. Premium focuses on an annual baseline, while Private Executive adds broader imaging and greater privacy. XMEDIC should confirm whether particular imaging items are appropriate.
Can I request a preferred date and time?
Yes. Choose an appointment start at least 24 hours from now, based on China Standard Time (Beijing time, UTC+8). Guests may arrive from 7:30 AM and must begin check-in before 10:30 AM. The confirmed order date and exact start time take priority. The final date and exact start time are subject to XMEDIC confirmation.
Will I receive a confirmation email?
Yes. Payment received does not by itself confirm the appointment. XMEDIC sends the formal confirmation email with the final appointment details and preparation information.
Is USD 9.90 the full check-up price?
No. Pay one USD 9.90 booking service fee to LokBuddy for the submitted group request. It is not a deposit and is not deducted from any participant's package fee.
Each participant pays their selected package fee separately to XMEDIC on-site by card:
- Premium Check-up: USD 439 per participant, paid on-site.
- Private Executive Check-up: USD 1,299 per participant, paid on-site.
Can I pay by card on-site?
Yes. Card payment is available on-site.
Is the USD 9.90 booking service fee refundable?
- If XMEDIC cannot arrange any listed participant, the USD 9.90 fee is refunded in full.
- For a standard booking, you may request a refund of the USD 9.90 fee by cancelling at least 24 full hours before the confirmed appointment start time.
- Cancellations with less than 24 hours’ notice and no-shows are not eligible.
- A provider-confirmed appointment paid through a special under-24-hour link is non-refundable after payment for customer-initiated cancellation or no-show.
- For eligible standard bookings, use Manage booking in your account to cancel and request an automatic refund to the original payment method.
- Late requests, special payment arrangements and unconfirmed refund results are reviewed manually; cancellation does not itself mean that a refund has been issued.
- Your account shows the actual cancellation and refund status.
Package fees remain separate and are paid on-site. Appointment times use China Standard Time (Beijing time, UTC+8).
Can I change my appointment date or time?
Please contact us as soon as possible. Any change depends on XMEDIC's availability and is not guaranteed.
Do I need to speak Chinese?
No. English is the supported service language for international guests on this booking page. LokBuddy does not currently promise service in other non-Chinese languages.
Do I need to prepare before the check-up?
Preparation requirements depend on your selected package. Your confirmation email will include the relevant instructions before your appointment.
Can LokBuddy explain my medical results?
No. LokBuddy does not provide medical interpretation. XMEDIC sends the report by email and follows up via WhatsApp; the scope of that follow-up is provided by XMEDIC.
